Our prevention policy

Safe & responsible gaming is at the heart of everything we do at Holland Casino. With 45 years of experience. To protect you from the risks of playing at the casino, we have a prevention policy. The Holland Casino Prevention Policy consists of legal regulations and our duty of care.

Shared responsibility

Games of chance involve certain risks. We always do everything we can to prevent you from developing any problems as a result of these risks, and we’re always searching for the right balance between freedom and responsibility. All our employees are trained to recognise the first signs of gambling problems. We’re always working to create a safe and reliable environment, so you can enjoy your visit to the full. Of course, you may still develop unhealthy or irresponsible gaming behaviour within this environment. Some of the responsibility for that is yours. We expect you to educate yourself about the risks and to know your limits, but if you’re struggling with this at any time, we’re always there for you.

Registration and identification

If you’re visiting us for the first time, you are obliged to provide identification. We will store your details so we can monitor your visiting behaviour, for example. That way, we can make sure that your casino visit remains relaxed, responsible and enjoyable.
When you visit one of our casinos, you can rest assured that you’ll always get fair and clear information about our games and the risks involved. You can use that information to decide for yourself how to game responsibly. If you need any extra information, our employees are always happy to help.

Signaling and monitoring

Our employees tend to your every need at Holland Casino. We do so in a safe environment, with fair games, clear rules and professional support. We give you as much control and room to play as possible, but we will also help you find and watch your limits. Our employees know what to look out for and can recognise the signs of high-risk behaviour. To make you aware of that behaviour, they may have a conversation with you.

Are you aged 18 to24?

If so, we’ll regularly ask you whether you’re still enjoying your games responsibly. We do so preventively to make sure that your game remains just a game.

Preventive conversation

Our preventive conversations are our way of showing that we are watching out for you and your gaming behaviour. Our approach is always positive, and most of our guests really appreciate these conversations as a result. Making an agreement with yourself to moderate your gaming behaviour or visit our casino less often may be one of the outcomes of these conversations. Alternatively, you could also ask us to restrict your visits, for example.

Prevention measures

If a prevention measure needs to be taken, we would ideally decide on this together. However, if our duty of care requires us to do so, we may also impose measures on you.

Based on our prevention policy, we cannot let you in to our casino if you fall under one of the following guest categories:

• You are under the age of 18

• You do not have valid proof of identity

• You are banned from entering Holland Casino

• You fall under the policy on legally incapacitated persons

• You are registered in Cruks (Central Register of Excluded Games of Chance)

Do you have questions about the prevention policy? Email us at preventiebeleidvragen@hollandcasino.nl.

Protecting your privacy and the security of your personal data is of great importance to us. This section tells you more about how we manage your privacy.